Retail workers at big-box stores and malls across America want you to know they don’t control prices, hiring or the global supply chain.
“We get a lot of angry customers coming in the morning—just coming at the world angry,” said Jessica Rivenburgh, a manager at the Williams-Sonoma store at the Crossgates Mall in Albany, N.Y. It isn’t her store causing the ire, she said, but a nearby department store opening late because of understaffing.